FAQ

Default solution folder, feel free to edit or delete it.

What are some technology considerations for supervisors whose employees are ending their employment?
The following is a checklist of technology considerations for supervisors with regard to employees who are exiting the University: If the departing e...
Tue, Oct 21, 2014 at 3:00 PM
What are some tips for traveling with my laptop?
These days, it's not just business travelers who require the use of a laptop on their trips. Whether traveling for business or pleasure, laptops are a ...
Fri, Jul 21, 2017 at 12:13 PM
Why can't I print a PDF file to a Toshiba printer from my Mac?
If you are having problems printing a PDF file to a Toshiba printer, it might be because of the printer drivers that Toshiba uses.  You can change your Open...
Mon, Mar 30, 2015 at 10:39 AM
What do I need to know before requisitioning a computer for a new hire?
There are several factors to consider before requisitioning a computer for a new hire: Does the new hire have a desk?  The desk should be within reach...
Thu, Jan 18, 2018 at 11:41 AM
What is a .pdf?
 PDF stands for Portable Document Format, a file format developed by Adobe Systems. PDFs capture the fonts, images, and format of a document, making it poss...
Fri, Jul 21, 2017 at 12:38 PM
What is a ".zip" file?
 Files that end with the extension ".zip" are archive files that contain a collection of files in a compressed format. Compression can dramaticall...
Fri, Jul 21, 2017 at 12:58 PM
What is Malware (Viruses, Adware, Spyware)?
Malware is a class of software that is written with the intent to infiltrate computers without the users’ consent. The effects of such programs vary accordi...
Tue, Oct 21, 2014 at 3:02 PM
What is "phishing?"
Phishing is a term used to describe a type of internet fraud that uses email and instant messenger to obtain confidential information such as bank account n...
Thu, Jun 12, 2014 at 3:43 PM
What is the procedure if IT has to backup my computer as part of a repair?
 The following is the IT procedure for backing up faculty and staff University-issued computers: The Backup Checklist sheet must be signed indicating tha...
Fri, Jul 21, 2017 at 2:32 PM