FAQ

On the Change Password page, I entered my user name and password but when I hit enter nothing happens. Am I doing something wrong?
You cannot submit information using the enter button on the change password page.  Also, on the change password page, you cannot use the tab to move dow...
Wed, Jan 27, 2016 at 3:02 PM
Why doesn't anything happen when I click on the submit button?
When a user clicks submit it may not be obvious that it's doing anything until it responds but something is happening.  Browsers vary by how they d...
Thu, Apr 17, 2014 at 2:49 PM
Why does my Inactivity timer reset itself?
 Any automatic content updates in a browser will cause the inactivity timer to restart even if there's no mouse or keyboard activity.  If a user ha...
Thu, Apr 17, 2014 at 2:49 PM
What do I do if I get a "transaction aborted" error or an "internal server error" page when I try to return to the myPassword site's main menu?
 If you receive an error such as one of those mentioned above, please wait a minute and then try to use the system again.
Mon, Sep 22, 2014 at 7:46 AM
Why do I get a "Potentially dangerous request" error message?
Passwords that contain a "<" symbol give an error message about a "potentially dangerous request".  Whether clicking Generate Passw...
Thu, Apr 17, 2014 at 2:49 PM
Why aren't I getting email on my iPhone after I changed my password?
 The email application on the iPhone doesn't prompt for a new password after you change your password. You have to go into the email settings and e...
Wed, Jan 27, 2016 at 3:08 PM
My iPad keeps generating the same random password when I click on the Generate Password button?
If the random password is not to your liking, and clicking on the Generate Password button doesn't generate a different password, just create a new...
Wed, Jan 27, 2016 at 3:10 PM