Information Technology + eLearning
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Knowledge base
General
Getting started
5
Getting started (students)
How to submit a ticket
Lesley "on the go" with mobile solutions
Remote quick support
Request forms
Account information
7
Accounts - creation and deactivation
Accounts - user notification
Changing to the new long username
Changing your password
How to access your Lesley University email account when you've graduated and no longer have access to myLesley
See all 7 articles
Browsers
6
Allowing pop-ups for specific sites
Bookmarking a website in Firefox
Browser compatibility for Lesley services
Clearing your browser's cache
How to tell which browser version you are using
See all 6 articles
Computer Know-How
8
Backing up your computer - how and why
Changing a read-only file
Cleaning your computer display
Finding out what operating system your Windows computer uses
Finding out what version of OS X you are using
See all 8 articles
Discounts
2
Educational Discounts
Laptop Program
FAQ
19
FAQ: All about SPAM.
How do I find my MAC address?
How Do I Minimize My Exposure To Malware
How do I modify my Mac computer's sleep settings?
How do I modify my monitor's sleep settings on my Windows machine?
See all 19 articles
How To
8
How to access the Lesley_Open wireless network on a Smartphone
How to add/remove shortcuts to/from the dock on a Mac
How to add shortcuts to my taskbar
How to create a ".zip" file
How to create a .pdf in OS X
See all 8 articles
Office Printers
2
Desktop Printer Policy
Toshiba printers
Provided Technology
2
Computer Refresh (Upgrade Policy)
Standard computer models
Supported Software
2
Adobe Creative Cloud availability
SPSS availability
Updating personal information
4
Directory changes
How to change your username for your Lesley accounts
How to make changes to or correct your Social Security number, birthdate, or personal email in the Lesley system
How to update your mailing address or phone number on file at Lesley
Atomic Learning Software Tutorials
Getting Started
3
Atomic Learning quick start guide
Add Atomic Learning video tutorials to your course
Add Atomic Learning video tutorials via the Text Editor (Mashup)
Blackboard IM (BB IM)
BB IM Resources
1
Using BB IM
Classroom & Computer Lab Technology
Classroom & General AV Support Articles
26
Guidelines and policies: student classroom reservation
Amphitheater UHall 2-150 - AV Guide (Video)
Atrium - AV Guide (Video)
Dance studio - AV Guide
Can't display iTunes movie on projector
See all 26 articles
Computer Labs & Computer Classrooms
3
Computer Lab & Printer Locations
Software installed in Lesley labs and classrooms
What is the backup policy on the lab computers?
Classroom Printing Services - PaperCut
5
Print Services Summary - PaperCut
Adding print credits [video]
Saving a web page as a PDF
Two-sided printing [video]
Printing to the lab printers from your own computer (Web Print)
Event Technology
1
Technology Event Support Policy
WebCheckoutOut System & Resources
9
Borrowing - faculty/staff
Borrowing equipment
Borrowing - students
MiPro Portable PA System [Video]
WebCheckout User's Guide
See all 9 articles
Collaborate Web Conferencing
Collaborate Resources
5
Introduction to Collaborate
Archiving Collaborate webinars (for faculty/presenters)
Self-Paced Collaborate Training
Online Meeting Tools Comparison
Archiving Collaborate webinars (for faculty/presenters)
Colleague
Getting Started
3
Enabling your browsers and installing Silverlight to use Colleague
Requesting a Colleague account
How do I access Colleague?
FAQ
13
Can I receive notification when certain topics have activity in Colleague Discussions?
Colleague is stuck at the Loading UI window...what do I do?
How can I have the Colleague site listed on my OWA Sites tab?
How do I access Colleague FAQ's or Discussions in Office 365?
How do I access the self-paced Colleague training?
See all 13 articles
How To
1
How to print a screen in Colleague
E-Mail
Getting Started
1
Accessing email in Office 365
How To
25
How to add Lesley email to your Mac Mail application
How to add your Lesley email in the Outlook application on your Mac
How to add your Lesley email in the Outlook application on your Windows machine
How to block a sender from sending you emails
How to change the layout of the reading pane in email
See all 25 articles
FAQ
7
Why can't I add attachments to an email when I'm logged into my Lesley email in Firefox on my Mac?
What are the differences between Outlook and OWA (Office 365)?
What is a "group" list and how do I request one?
What is the size limit for email attachments?
What email and calendaring services are offered for Lesley employees?
See all 7 articles
Internet and Network
Getting Started
6
About the network
Approving guest access
Connecting to the Lesley wireless network
Lesley wireless network access requirements
Logging into the Lesley_open wireless as a guest
See all 6 articles
FAQ
7
Privacy and security
Residence hall Internet access
I plugged my computer into the network jack and now my internet connection is slow/unavailable.
Wireless Login Error #14
Why can't I access some applications (such as Colleague) on my Mac?
See all 7 articles
How To
2
Troubleshooting Wired Network Connections
Internet Explorer 11+ Connection Issues with Lesley Intranet
Kaltura
Getting Started
10
Using the Kaltura Media Mashup Tool
Uploading to Kaltura from a Mobile Device
Kaltura CaptureSpace Lite
Managing Your Kaltura Media (My Media)
Kaltura Media: Adding Collaborators and Co-Publishers
See all 10 articles
Lesley Miscellaneous
Non-IT Items
12
Alumni access to the Lesley Libraries
Educator Licensure and Recruitment (ELAR) and Massachusetts Education Personnel Identification (MEPID)
Employee Leave From Campus form
How to sign up for Lesley's emergency alert messages
Lesley Career Connection
See all 12 articles
Digital Signage
5
Digital Signage Coordinators
Digital Signage Templates
Digital Signage Guidelines
Accessing MagicInfo
Emergency Alert Message
LiveText
LiveText FAQs
5
How Do I Receive a LiveText Account?
How Do I Create a Portfolio?
How Do I Reset My Password?
What is My Username?
How Do I Send/Receive Shared Documents with Other LiveText Users?
LiveText Student Resources
4
Student Quick Start Guide
Transferring Content from Chalk & Wire
Viewing Assessment Scores
Sending Portfolios/LiveText Documents for Review
LiveText Faculty Resources
3
LiveText Faculty Quick Start Guide
Viewing and Printing Rubrics and Key Assignment Descriptions
Adding Feedback to LiveText Portfolios/Documents Received for Review
General
5
Where Can I Receive Additional Support?
What is MAP and Who Uses It?
What Happens to My Chalk & Wire Account?
How Do I Send Documents with non-LiveText Users?
Sample Portfolios
LOIS
Getting Started
2
How do I get to LOIS?
What is LOIS?
FAQ
2
Why don't my grades in the myLesley gradebook show on LOIS?
Where Can I Find Current Course Offerings?
How To
2
Adding an NA Grade to LOIS
Transcript Requests
Media Services and Resources
Media Services and Resources
5
Borrowing Media Equipment (WebCheckout)
On-Site Media Facilities
Media Production Software Tutorials
Library Video Pickup at University Hall
Online Media Resources
Microsoft Office
Excel
2
Why can't I open Excel Documents?
Re-enabling F9 in Excel
Skype for Business
7
Getting started with Skype for Business
How to navigate a Lync (a.k.a. Skype for Business) web app meeting
How to set up a Skype for Business online meeting
Skype for Business client capabilities
Lync instructor-led training
See all 7 articles
PowerPoint
1
How to embed YouTube Video into slide (PC)
OneDrive for Business
8
Linking Microsoft Office to your OneDrive for Business on a PC.
OneDrive tutorials
OneDrive for Business on a MAC
Microsoft OneDrive Training - Store, Sync, and Share Your Work Files
What is OneDrive?
See all 8 articles
Word
1
Edit PDF content in Word
Office 365 (Students)
2
Microsoft Office 365 for Students
Office 365 for graduating students and alumni
MAC
1
Office 2016 for MAC
MyLesley
Getting Started
10
What's New in myLesley for Fall 2015?
myLesley Overview
myLesley System Requirements (Blackboard Learn October 2014)
Getting Access to myLesley Courses
Getting Around myLesley
See all 10 articles
myLesley Faculty Resources
23
What's New in myLesley for Faculty
myLesley Course Checklist
Adding Content to Your myLesley Course (Faculty)
Communicating Within Your myLesley Course (Faculty)
Managing Your myLesley Course (Faculty)
See all 23 articles
myLesley Student Resources
10
What's New in myLesley for Students
Using myLesley Course Email
Using the myLesley Discussion Board (Students)
Submitting Assignments in myLesley (Students)
Taking Tests and Surveys in myLesley
See all 10 articles
myLesley Issues & Troubleshooting
13
Broken Wiki Links
Changing modules in myLesley
Cookie Error on LOIS or myLesley
Embedding Content Into Your myLesley Course
My Student Roster in myLesley is Blank
See all 13 articles
Online Forms Related to Courses and Communities in myLesley
9
Online forms to request access to courses and communities in myLesley
Course Assistant/Special Guest/Mentor Access
Development Shell Access
Incomplete Grade Access
Non-Credit Access
See all 9 articles
Password Management
Getting Started
1
What do I need to do to log into my accounts?
How To
4
Changing your Password at the myPassword Page
Creating or Editing your Profile for the myPassword Page
Resetting Your Password at the myPassword Page
Unlocking your Account in the myPassword Site
FAQ
17
What is the difference between changing my password and resetting my password?
Can I change my password even if I can't remember my current password?
How will I know that I need to change my password?
I can't remember the answers to my profile questions, what do I do?
Can I reset my password before I have edited my profile?
See all 17 articles
Qualtrics
Getting started
2
Logging into Qualtrics and requesting full access
Qualtrics support and school / unit coordinator list
How-to articles
2
How to change "From" and "Replies to" in Qualtrics
How to re-link your Qualtrics' account to your new firstname.lastname username
Residence Halls / Dorms
Telephone
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
Network Access in Residence Halls / Dorms
3
Residence Hall Internet Access
Registering Your Gaming/BlueRay Device in Your Dorm
How do I find the wired Mac address of my device?
Cable issues
1
Cable TV Installation/Repair Requests
SharePoint
How To
1
How do I set an alert for changes in SharePoint?
Getting Started
1
Microsoft Training - What is a SharePoint (Team) Site?
Telephone User Guide
Telephone
6
How do I place an external call?
How do I make a conference call?
How do I get general help with the telephone and voicemail system?
Phone issues?
How do I automatically divert all my calls to voicemail or to another extension?
See all 6 articles
Voicemail
8
How do I access my voicemail mailbox to listen to messages?
How do I associate my name with my voicemail box?
How do I set up my voicemail greeting?
Setting up or changing your security code password
How do I make my voicemail non-messaging for extended absences?
See all 8 articles
Residence Hall Phones
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
VoiceThread
VoiceThread Resources
14
VoiceThread's New Look: A Comparison
About VoiceThread
Viewing VoiceThreads
Commenting on VoiceThreads
Creating and Editing VoiceThreads
See all 14 articles
Webspiration
Resources
1
Webspiration Resources
