Information Technology + eLearning
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Knowledge base
General
Getting started
4
Getting started (students)
How to submit a ticket
Lesley "on the go" with mobile solutions
Remote quick support
Account information
7
Accounts - creation and deactivation
Accounts - user notification
Changing to the new long username
Changing your password
How to access your Lesley University email account when you've graduated and no longer have access to myLesley
See all 7 articles
Browsers
7
Allowing pop-ups for specific sites
Bookmarking a website in Firefox
Browser compatibility for Lesley services
Clearing your browser's cache
How to tell which browser version you are using
See all 7 articles
Computer Know-How
11
Backing up your computer - how and why
Changing a read-only file
Changing your Mac computer's password
Cleaning your computer display
Finding out what operating system your Windows computer uses
See all 11 articles
Discounts
2
Educational Technology Discounts
Laptop Program
FAQ
19
FAQ: All about information security best practices
FAQ: All about SPAM.
How do I find my MAC address?
How Do I Minimize My Exposure To Malware
How do I modify my Mac computer's sleep settings?
See all 19 articles
How To
10
How to access the Lesley_Open wireless network on a Smartphone
How to add/remove shortcuts to/from the dock on a Mac
How to add shortcuts to my taskbar on my Windows computer
How to create a ".zip" file
How to create a .pdf in OS X
See all 10 articles
Office Printers
2
Desktop Printer Policy
Toshiba printers
Provided Technology
2
Computer Refresh (Upgrade Policy)
Standard Computer Models
Supported Software
2
Adobe Creative Cloud availability
SPSS availability
Updating personal information
4
Directory changes
How to change your username for your Lesley accounts
How to make changes to or correct your Social Security number, birthdate, or personal email in the Lesley system
How to update your mailing address or phone number on file at Lesley
Classroom & Computer Lab Technology
Classroom Technology Videos
12
Using Technology in Alumni Hall
Using technology in the Amphitheater
Using technology in the Atrium
Using technology in Marran Theater
Using technology in Sherrill 350
See all 12 articles
Classroom and General AV Support Articles
16
Technology in the classrooms (by location)
How to see additional resolutions for a second display
Using a Mac display adapter with a projector
Dance studio - AV Guide
HDCP playback in classrooms
See all 16 articles
Computer Labs & Computer Classrooms
3
Computer Lab & Printer Locations
Software installed in Lesley labs and classrooms
What is the backup policy on the lab computers?
Classroom Printing Services - PaperCut
5
Print Services Summary - PaperCut
Adding print credits [video]
Saving a web page as a PDF
Two-sided printing [video]
Printing to the lab printers from your own computer (Web Print)
WebCheckout System & Resources
8
Borrowing - students
MiPro Portable PA System [Video]
Borrowing equipment
WebCheckout User's Guide
Wireless Microphone Kits
See all 8 articles
Event Technology
2
Technology Event Support Policy
3rd Party Event Technology Support
Colleague
Getting Started
8
Requesting a Colleague account
How do I access Colleague?
UI 5.4 Quick Tour
Enabling your computer for Colleague UI 5.4
Colleague terminal (colon prompt) users - updates for Linux
See all 8 articles
FAQ
13
Can I receive notification when certain topics have activity in Colleague Discussions?
Colleague is stuck at the Loading UI window...what do I do?
How can I have the Colleague site listed on my OWA Sites tab?
How do I access Colleague FAQ's or Discussions in Office 365?
How do I make enhancement requests?
See all 13 articles
How To
3
How to print a screen in Colleague
Printing Colleague Reports on Your Local Printer Instead of Designated Colleague Printers.
Colleague Landscape Printer Settings Post Linux Upgrade
Dynamic Forms
Getting Started
8
How do I request access to create Dynamic Forms?
Logging in to Dynamic Forms
Accessing pending and draft forms in Dynamic Forms
Dynamic Forms is giving me an Invalid ID or Password message.
I started a Dynamic Form but when I go back to the form link I don't see my entries.
See all 8 articles
E-Mail
Getting Started
1
Accessing email in Office 365
How To
26
How to add a Lesley email to Outlook on your Mac
How to add an email to Outlook on your Windows computer
How to block a sender from sending you emails
How to change the layout of the reading pane in email
How to change your Office 365 email to/from the light version
See all 26 articles
FAQ
6
Why can't I add attachments to an email when I'm logged into my Lesley email in Firefox on my Mac?
What is a "group" list and how do I request one?
What is the size limit for email attachments?
What email and calendaring services are offered for Lesley employees?
Why is there sometimes a delay in receiving email?
See all 6 articles
Hoonuit (formerly Atomic Learning)
Getting Started
3
Hoonuit (formerly Atomic Learning) Quick Start Guide
Add Hoonuit video tutorials to your course
Add Hoonuit video tutorials via the Text Editor (Mashup)
Internet and Network
Getting Started
3
Residence Hall Internet Access
Wireless Network Information
Using Wi-Fi calling on campus
FAQ
3
Why can't I access some applications (such as Colleague) on my Mac?
Why am I getting a "Windows can't communicate with the device or resource (Primary DNS Server)" error when I try to connect to the Internet?
Why can't I connect to the Lesley wireless or the Lesley_secured wireless networks on my Mac?
How To
4
How To Troubleshoot Wired Network Connections
How to Approve Guest Sponsorship
How to Connect to Lesley's wireless networks
How to Log into our wireless network as a guest
VPN Guide
5
Getting Started with Lesley VPN
Installing Silverlight for Colleague Web Access
Installing Network Extender
Troubleshooting Network Extender in Safari
Troubleshooting Network Extender in Firefox
Kaltura
Getting Started
14
Using the Kaltura Media Mashup Tool
Uploading to Kaltura from a Mobile Device
Kaltura Capture
Creating a Webcam Recording with Kaltura CaptureSpace Lite
Kaltura CaptureSpace Lite
See all 14 articles
Kaltura Troubleshooting
2
Kaltura Media: Troubleshooting Flash Issues
Kaltura Videos Not Playing in myLesley
Lesley Miscellaneous
Non-IT Items
13
Alumni access to the Lesley Libraries
Educator Licensure and Recruitment (ELAR) and Massachusetts Education Personnel Identification (MEPID)
Employee Leave From Campus form
How to sign up for Lesley's emergency alert messages
Lesley Career Connection
See all 13 articles
Digital Signage
5
Digital Signage Coordinators
Digital Signage Templates
Digital Signage Guidelines
Accessing MagicInfo
Emergency Alert Message
LiveText
LiveText FAQs
5
How Do I Receive a LiveText Account?
How Do I Create a Portfolio?
How Do I Reset My Password?
What is My Username?
How Do I Send/Receive Shared Documents with Other LiveText Users?
LiveText Student Resources
4
Student Quick Start Guide
Transferring Content from Chalk & Wire
Viewing Assessment Scores
Sending Portfolios/LiveText Documents for Review
LiveText Faculty Resources
3
LiveText Faculty Quick Start Guide
Viewing and Printing Rubrics and Key Assignment Descriptions
Adding Feedback to LiveText Portfolios/Documents Received for Review
General
5
Where Can I Receive Additional Support?
What is MAP and Who Uses It?
What Happens to My Chalk & Wire Account?
How Do I Send Documents with non-LiveText Users?
Sample Portfolios
LOIS
Getting Started
2
How do I get to LOIS?
What is LOIS?
FAQ
3
Why don't my grades in the myLesley gradebook show on LOIS?
Where Can I Find Current Course Offerings?
Why can't I log into LOIS even after I've changed my password?
How To
2
Adding an NA Grade to LOIS
Transcript Requests
Media Services and Resources
Media Services and Resources
3
Borrowing Media Equipment (WebCheckout)
On-Site Media Facilities
Library Video Pickup at University Hall
Microsoft Office
Excel
3
How to repeat specific rows or columns on every printed page in Excel
Re-enabling F9 in Excel
Why can't I open Excel Documents?
MAC
1
Office 2016 for MAC
Office 365
5
Office 365 Home/Start Page
Office 365 Quick Start
Office 365 Groups
How to add Microsoft Teams functionality to an Office 365 group
Office 365 Training Center
Office 365 Multi-factor Authentication
4
Office 365 multi-factor authentication set up
Choosing the Microsoft Authenticator app for multi-factor authentication to Office 365
Choosing text messaging for multi-factor authentication to Office 365
Office 365 multi-factor authenication app passwords
Office 365 (Students)
2
Microsoft Office 365 for Students
Office 365 for graduating students and alumni
OneDrive for Business
8
How can I tell if I've synced my OneDrive for Business?
How to set up OneDrive for Business on your Windows computer
Linking Microsoft Office to your OneDrive for Business on a PC.
Microsoft OneDrive Trainings - Store, Sync, and Share Your Work Files
OneDrive tutorials
See all 8 articles
PowerPoint
1
How to embed YouTube Video into slide (PC)
Skype for Business
5
Getting started with Skype for Business
How to set up a Skype for Business online meeting
Skype for Business client capabilities
Skype for Business information
Virtual Meeting Best Practices
Word
3
Allowing changes to part of a protected Word document
Collaborating on Word documents with real-time co-authoring
Edit PDF content in Word
MyLesley
Getting Started
13
myLesley Privacy Statement & Data Collection
myLesley June 2018 Upgrade
myLesley Overview
myLesley System Requirements
Getting Access to myLesley Courses
See all 13 articles
myLesley Faculty Resources
33
myLesley Course Checklist
Modifying Your myLesley Course Menu (Faculty)
Adding Content to Your myLesley Course (Faculty)
Creating Accessible Alternative Formats of Documents in Your myLesley Course (Blackboard Ally for Instructors)
Communicating Within Your myLesley Course (Faculty)
See all 33 articles
myLesley Student Resources
10
Using the myLesley Discussion Board (Students)
Submitting Assignments in myLesley (Students)
Taking Tests and Surveys in myLesley
Viewing Grades in myLesley (Students)
Working in myLesley Groups (Students)
See all 10 articles
myLesley Issues & Troubleshooting
7
Why can't I log into myLesley?
Why am I not receiving emails from my course in myLesley?
Cookie Error on LOIS or myLesley
Why Did I Receive An E - mail About My Profile Being Deleted?
Why can't I see the scroll bar in my grade center on my Mac computer?
See all 7 articles
Online Synchronous Meeting Tools
Getting Started
3
Online Meeting Software Options
Planning An Online Meeting
Web Conferencing Event Guidelines (Moderator)
Blackboard Collaborate Ultra
11
Blackboard Collaborate Ultra: System Requirements and Accessibility
Blackboard Collaborate Ultra: Getting Started Guide for Participants
Blackboard Collaborate Ultra: Finding Your Way Around
Blackboard Collaborate Ultra: Audio and Video Setup
Blackboard Collaborate Ultra: Accessing a Meeting in myLesley (Participants)
See all 11 articles
Microsoft Teams
2
Using Microsoft Teams
Conducting an Online Meeting in Teams
Password Management
Getting Started
1
What do I need to do to log into my accounts?
How To
4
Changing your Password at the myPassword Page
Creating or Editing your Profile for the myPassword Page
Resetting Your Password at the myPassword Page
Unlocking your Account in the myPassword Site
FAQ
17
What is the difference between changing my password and resetting my password?
Can I change my password even if I can't remember my current password?
How will I know that I need to change my password?
I can't remember the answers to my profile questions, what do I do?
Can I reset my password before I have edited my profile?
See all 17 articles
Qualtrics
Getting started
2
Logging into Qualtrics and requesting full access
Qualtrics support and school / unit coordinator list
How-to articles
2
How to change "From" and "Replies to" in Qualtrics
How to re-link your Qualtrics' account to your new firstname.lastname username
Residence Halls / Dorms
Telephone
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
Network Access in Residence Halls / Dorms
3
Residence Hall Internet Access
Registering Your Gaming/Streaming Devices in Your Dorm
How do I find the MAC address of my device?
Cable issues
1
Cable Service on Campus
SharePoint
How To
5
How do I set an alert for changes in SharePoint?
How to grant unique permissions to a SharePoint subsite
How to share a document library with different permissions from the rest of the site
How to rename a SharePoint subsite
How to restore a previous version of a SharePoint file
Getting Started
2
Microsoft Training - What is a SharePoint (Team) Site?
Accessing SharePoint
SmartEvals
Getting Started
2
Smart Evals Frequently Asked Questions
Adding a Smart Evals Link to Your myLesley Course Menu
Telephone User Guide
Telephone
6
How do I place an external call?
How do I make a conference call?
Phone issues?
How do I automatically divert all my calls to voicemail or to another extension?
How do I dial Lesley numbers from off-campus?
See all 6 articles
Voicemail
9
How do I access my voicemail mailbox to listen to messages?
How do I associate my name with my voicemail box?
How do I set up my voicemail greeting?
Setting up or changing your security code password
How do I make my voicemail non-messaging for extended absences?
See all 9 articles
Residence Hall Phones
2
What do I do if I'm having a wired phone issue in my dorm?
What do I do if I have no dial tone on the phone in my dorm room?
VoiceThread
VoiceThread Resources
14
About VoiceThread
Viewing VoiceThreads
Commenting on VoiceThreads
VoiceThread: Collaborating with Commenters
Creating and Editing VoiceThreads
See all 14 articles
Copy Center
Copy machine drivers installation
0
Counseling & Psychology: Taskstream/LAT
Taskstream LAT by Watermark: For Faculty
3
Log-in page for Taskstream
LAT Video Resources for Faculty: Locating student submissions and completing an evaluation
Tech Support Provided for Taskstream/LAT by Watermark
Taskstream LAT by Watermark: For Students
3
Log-in page for Taskstream
LAT Video Resources: how to log-in, how to attach & submit work, and more...
Tech support provided for Taskstream/LAT by Watermark
Accessibility
General
2
Accessibility Support for Teaching and Learning
Accessibility Checklist
