To resolve issues with the sender email not appearing correctly during mail merge, it may be necessary to reset the email settings to their default configuration in Outlook. This action can help ensure that the desired sender email address is properly reflected.
Solution:
1. Add the email account you wish to send FROM to your Outlook account,
2. Set it as the default email by going to File/Account Settings/Account Settings and clicking on the email you want.
3. Click on Set as default - a check mark will appear next to the account.
4. Then go to File/Options and under the Mail Category/Send Options make sure that the "Always Use the Default Email to Send Messages" is checked off.
5. Save and Exit.
Word and Outlook will now use whatever is marked as the default email as the sending email address on a mail merge.
If user wants to revert back their personal email to default please mention them to follow the steps above again.
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