Computer Refresh (Upgrade Policy)

Computers 4 – 5 years of age are eligible for replacement based upon IT budget availability. IT will prioritize new computer deployments based upon the age of the equipment, with a focus on computers used by core faculty and staff. This computer deployment will be done in two phases. A large computer purchase will take place just after July 1st and IT will work to deploy these systems over a 6 month time period. A second large order will take place after January 1st and those computers will be deployed over a 6 month time period. Currently computers with an inventory number lower than e10300 are eligible for replacement. Upgrades will be deployed in the order in which they were originally provided, so computers with numbers closer to e10300 will be deployed in the 2nd half of the fiscal year. No more forms to fill out to submit for computer upgrades – we will come to you.

Frequently asked questions

What if I have a new hire that needs a computer?

You can still request a new computer for a new hire using the new hire technology form, if the individual is the first person in this position.

I require a new computer as a result of an ergonomic assessment. How do I make this request?

HR coordinates such requests for IT, and fulfilling these types of requests will take priority over any deployments.

The e-number on my computer is missing. How do I know what my computer e-number is?

When your computer is given to you, IT gives it a name. So long as it has not been changed, the name of the computer is the same exact number as your inventory e-number.

How do I find my computer’s name if the inventory sticker has been removed?

Windows 7 & Windows 10:

1. Right-click on the Computer icon on your desktop or within Windows Explorer.
2. Left-click on Properties.
3. A window will pop up displaying basic information about your computer.
4. In the section ‘Computer name, domain, and workgroup settings’ you will locate your computer name.

Mac:

1. From the Mac menu, select System Preferences.
2. Click the Sharing preference pane.
3. The computer’s name is shown in the Computer Name text box.

Can I get my upgrade sooner?

The most equitable way to disseminate new technology is by replacing the oldest computers first. Requests to prioritize an upgraded computer above that of a colleague’s will not be honored.

What size display will my computer come with?

Desktops that we deploy are all-in-one systems where the computer and monitor are a single device. PC desktops have a 23” display and Mac desktops have a 21” display. PC laptops have a 14” display and Mac laptops have 13.3” displays. See Lesley Standard Computer Models for more details.

My computer is eligible for an upgrade, will I definitely receive a new computer?

The budget for purchasing new computers is finite and some unforeseen circumstances may affect our ability to fund a new computer deploy for every eligible individual. If this happens, your upgrade will be delayed to the next upgrade cycle.

Will my new computer come with Windows 10?

Windows 10 is currently the standard operating system deployed on new computers across Lesley University.

What do I need to do?

No need to submit a request anymore. One of our helpful technicians will contact you to set up an appointment once your computer is ready. They will be able to answer individualized questions about your particular needs.

Will computers used by work study students be upgraded?

The priority of upgrades will focus on current core-faculty and staff computers. Computers used by work study students will have a lower priority to ensure that mission critical employees have a properly functioning system. Student employee systems may be “upgraded” with a downstreamed computer and not necessarily a brand new system.

What computer model will I receive?

We make our purchases of our standard model of computers in bulk. This affords us the ability to take advantage of discounts from manufacturers. You can view our available standard models on the following site. See Lesley Standard Computer Models for more details.