Need Remote Support?

Often it is challenging to explain your problem over the phone and for a technical support agent to provide you with a solution.  We have provided a solution which will allow you to broadcast your desktop to a support agent.  This one time session gives the agent the ability to view and control your computer from anywhere in the world.

All institutionally-owned computers have the application pre-installed.  If you have a personal computer, you will need to download and install the quick support program.

Remote Desktop QuickSupport Download
Depending on whether you use a Mac or a PC you will need to click the appropriate link to use remote.  Once you have downloaded the program, locate it on your computer and double click the icon to activate it.