Changing to a new username
In order to make it easier to recognize people by username, and to conform to industry best standards, your Lesley username reflects your legal name, using the format firstname.lastname@lesley.edu. If you are a student, your Lesley username is firstname.lastname#@lesley.edu — the number shows that you are a student. People with older accounts follow a different format, but those usernames are just as valid.
We use the legal name to create the username. In rare cases, you can request that the username be changed to reflect another version of the legal name, but any request must be vetted and approved by the Associate Vice President, Information Technology and Resources. You can make a request by emailing it@lesley.edu.
Warning: Changing your username requires a few set-up changes on your computers and devices. Make sure you know the steps you should take before the username change, and be aware that you will temporarily lose access to some accounts when the change is made.
Before your username is changed
Adobe accounts for faculty and staff
For faculty and staff who have work saved in Adobe’s Creative Cloud: save your work on a hard drive or OneDrive before the change. Adobe does not allow anyone to access or transfer work from one account to another. Students don’t need to worry about this, because they use a personal email to access the Creative Cloud.
You will simply log into email with the new firstname.lastname@lesley.edu username about 45 minutes after the username is changed.
Library eBook collections
If you use the Library EBL Collections and would like to save your bookshelf, follow these instructions before your account is converted. If you don’t follow these instructions, any items and notes you’ve placed in your Library EBL bookshelf will be lost.
If you use the Library’s ebrary bookshelf and would like to recover your ebooks and notes, contact Ask-A-Librarian at asklib@lesley.edu.
myLesley
You won’t be able to access myLesley until the next day after your username is changed, since the systems sync overnight. You will then be able to log in with the new firstname.lastname username.
Self-Service
You will simply log into Self-Service with the new firstname.lastname@lesley.edu username about 45 minutes after the username is changed.
After your username is changed
Notify others about your new username
- When you are notified that your username has been changed, please notify people who frequently email you. This is important to avoid people using the wrong email address in forms, etc.
- Update your email signature with the updated information.
- If you are faculty, update your information in myLesley, such as in the syllabus or any other documents where you entered contact information.
Windows users with Lesley-issued laptops
When you are notified that your username has been changed, you must reboot your computer so that you can log in with the correct information. Once you have logged in with the new firstname.lastname username format, all your information will be transferred to that new profile.
Here are directions on how to switch users and log in with your new username: Switch users and log in with your new username.
Desktop Outlook application
You should be prompted to sign into your email when you open your Outlook application.
Note: When you are prompted on the Mac to log into your Outlook application, make sure you delete everything in the box called User name, including the LESLEY\, then enter the new email address, your password, and press the OK button.
Android phone users
Android phones using Exchange ActiveSync don’t allow you to edit the username. To add your Lesley email to your phone under the new username, you must delete your current Lesley email account on your phone. When the account is deleted, you can then add the ActiveSync account back with the new long username. The device will usually auto-detect the settings.
Note: Older Android devices might need the server information entered manually. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. If this doesn’t work, you can use the m.outlook.com server address.
Dynamic Forms — faculty and staff
If your email address is listed as an approver on forms, the forms must be updated with the new email address. If someone in your department can change the forms, have them update the forms with the new email address. If the form was not created in your department, send an email to it@lesley.edu with the name of the form(s) so IT can update them.
Email lists
If you are subscribed to any email lists, you might have problems sending messages if it’s a subscribers-only list. While you will still be able to receive messages, the email list will not recognize your new email if you try to reply. To correct this, unsubscribe from the list, then re-subscribe with the new email address.
iOS (iPad and iPhone) users
To add your Lesley email to your iOS device with the new username, go into the mail settings, then to the account settings. Update the email address and the username field with the new long-name email address. iPad users must restart the iPad after updating the username to make sure the username is changed correctly.
Qualtrics
If you have already created a Qualtrics account with your old username, you must re-link the account to your new username. Follow these instructions to re-link your Qualtrics account to your new firstname.lastname username.
VoiceThread
Once your username has been changed, send an email to the eLearning & Instructional Support department at elis@lesley.edu to move your work to your new username. They will reach out to VoiceThread to have your work moved to the new account.