This article tells people with view-only access how to use the Identity Management site - password.lesley.edu - to help people with password issues.  You will have to log into the site as yourself.

For instructions on how to look up people in the account management site, see Searching for people in the account management site article.

TABLE OF CONTENTS

• Looking at the record in IdM
• There is no Authorization Code and the Claimed Status does not show as claimed
• There is an Authorization Code and the Claimed Status does not show as claimed
  • Email to send to person:
• Account has already been claimed and recovery information is on file
  • Email to send to person:

Looking at the record in IdM

After you have searched for and chosen the person's record, below are the various fields that you can look at to help people with password resets: Recovery email, Recovery Mobile, Authorization Code and Claimed Status. By looking at what information is in the record, you can determine if and how you can help someone.

There is no Authorization Code and the Claimed Status does not show as claimed

If the person has no Authorization Code and the Claimed Status is either blank or shows as unclaimed, this person will have to be directed to IT for help. You can have them email [email protected]u or call 617.349.8770.

There is an Authorization Code and the Claimed Status does not show as claimed

If the person has an Authorization Code and the Claimed Status is either blank or shows as unclaimed, you can help. 

Send the person the following email after filling in the code (see the highlighted place below).  

Note: Enter the legal first and last names in the email that you send out. For instance, if the first name shows as Squiggly Sue, but the person entered Squiggly only, it won't work.  Or, if someone has several names in the middle name field that might actually be part of the last name, it might be confusing for the person if their name is not really how we entered it into our records. You should note in the email exactly how the names are showing. For example; "Enter your legal first (Maria-Amy) and last (Prentis Avon) names".  If their legal name is entered incorrectly in the system, the person can put a ticket into the Support Hub by emailing [email protected] to get their legal name updated.

Email to send to person:

Account has already been claimed and recovery information is on file

If you see that the person has recovery information (personal email and/or cell number) and the account has been claimed, you can send the following email that gives them instructions on how to change their password. Make sure to enter their username (include the @lesley.edu) where the highlighted section is in the email.

Email to send to person: